Privacy policy

1. Controller

The controller responsible for data processing on this website is:

Bachir & Partners GmbH
St.-Veit-Gasse 28/1/5
1130 Vienna, Austria
Company Register: FN 660410 t, Commercial Court Vienna
Email: contact@roya-official.com
Phone: +43 676 7221900

2. What Data We Collect

Newsletter and launch updates

If you sign up for ROYA updates, we collect the email address you provide, and, if you select it, whether you are signing up as a consumer or a retailer/distributor. We use this solely to send you information about ROYA — product launches, new stockists, and related updates.

Contact requests

If you contact us by email or phone, we process the information you provide (such as your email address, phone number, and the content of your message) in order to respond to your enquiry.

Server log data

Like most websites, our hosting provider automatically records technical information for every visit, such as IP address, browser type, referring page, and timestamp. This is standard server log data used for security and technical operation.

3. Purpose and Legal Basis

We process your data for the following purposes and legal bases under the General Data Protection Regulation (GDPR):

• Newsletter/updates: based on your consent (Art. 6(1)(a) GDPR), given when you submit the sign-up form.
• Responding to enquiries: based on our legitimate interest in communicating with people who contact us, or on steps taken at your request prior to a potential agreement (Art. 6(1)(b) and (f) GDPR).
• Server log data: based on our legitimate interest in the secure and reliable operation of this website (Art. 6(1)(f) GDPR).

4. Data Retention

We keep your email address for newsletter/update purposes until you unsubscribe or otherwise withdraw your consent. Contact enquiries are kept only as long as needed to handle your request, unless a longer period is required by law. Server log data is retained for a limited period for security purposes and then deleted or anonymised.

5. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, with effect for the future

You also have the right to lodge a complaint with the Austrian data protection authority (Österreichische Datenschutzbehörde) or another competent supervisory authority.

6. Data Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The current version will always be available on this page.

8. Contact

For any questions about this Privacy Policy or how we handle your data, please contact us at contact@roya-official.com.

Last updated: October 2026